In this freeCodeCamp tutorial, learn to build an AI-assisted customer support system with Next.js and Jev, covering ticket intake, AI triage, human review, and privacy-safe handling of feedback scattered across inboxes, forms, and social media.
If you have a website, your feedback may get scattered across inboxes, forms, and social media. In this tutorial, @andrewbaisden explains how to build an AI-assisted support system with Next.js and Jev. You'll learn all about ticket intake, AI triage, human review, privacy-safe
The author shares a Jev usage insight: it seemed tricky at first, but clicked when framed as 'not letting the AI write text.' Using inquiry handling as an example, the conventional approach dumps everything on GPT or Claude to analyze, while Jev takes a different approach.
The prototype uses AI to estimate hesitation or interest from cursor back-and-forth movements or lingering before clicking, observing customer demeanor and supplementing explanations or suggesting comparisons.
The author built an e-commerce real-time customer service demo using Jev and gpt-live-1, which instantly suggests recommended products based on the user's speech during a conversation, delivering a great experience.
